Terms & Policy

1. Introduction

These terms apply to the use of this website and to the courier and logistics services provided by FutureFlow Logistics Ltd ("FutureFlow", "we", "us").

By using this website or booking a service with us, you agree to the terms set out on this page as they apply at that time. If you are booking on behalf of a business, you confirm that you are authorised to do so.

2. Website Use

This website is provided for information about our services and to allow you to make enquiries and request quotes. You agree to use it lawfully and not in a way that disrupts the site or its availability to others.

The content, branding and materials on this site belong to FutureFlow Logistics Ltd unless stated otherwise, and may not be reproduced without permission.

3. Services

We provide courier, logistics and delivery services, including same-day and next-day delivery, multi-drop and contract runs, business and freight logistics, healthcare and specialist transport, removals and storage.

The services available for any given booking depend on the route, the vehicle required and current availability. Details specific to your booking are confirmed with you before the work begins.

4. Quotes & Bookings

Quotes are based on the information you provide at the time of your request — including collection and delivery locations, the nature and size of the consignment, and the timings required.

If the actual requirement differs from the information supplied, the quote may need to be revised. A booking is confirmed once we have accepted it and communicated that acceptance to you.

5. Delivery Responsibilities

We will carry out agreed collections and deliveries with reasonable care and skill. You are responsible for providing accurate addresses, contact details, access information and any special handling requirements before collection.

You are also responsible for ensuring that items presented for transport are lawful, adequately packaged for the journey, and correctly described to us.

• Accurate collection and delivery details
• Suitable packaging for the items being moved
• Notice of any access, timing or handling restrictions
• Disclosure of anything requiring special care or conditions

6. Cancellations

If you need to cancel or amend a booking, please contact us as soon as possible so we can adjust our planning.

Charges may apply where a vehicle has already been assigned or a journey has commenced. The applicable position for your booking will be confirmed with you.

7. Liability

The extent of our responsibility for loss or damage in transit will be set out in the final version of these terms and in any separate agreement covering your bookings.

If your consignment is of unusually high value or particularly fragile, tell us before collection so appropriate arrangements can be agreed.

8. Privacy

We collect personal information such as your name, contact details, and collection and delivery addresses in order to quote for and carry out the services you request.

We use this information to deliver and administer our services and to communicate with you about your bookings. Full details of how personal data is handled, stored and shared will be published in our complete privacy notice.

9. Cookies

This website may use cookies and similar technologies to help the site function and to understand how it is used.

A detailed cookie notice, setting out the categories used and how to manage your preferences, will be published alongside the final version of these terms.

10. Changes to Terms

We may update these terms from time to time to reflect changes to our services, our operations, or applicable requirements.

The version published on this page is the version that applies. Please review it when you book with us.

11. Contact Information

If you have any questions about these terms, or about how we handle your information, please contact us using the details below.